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Unified Communications for Housing Providers and Local Authorities: Streamlining Operations and Enhancing Tenant Engagement

Unified Communications as a Service (UCaaS) is a cloud-based solution that consolidates a range of communication and collaboration tools into one integrated platform.

By harnessing the power of the cloud, UCaaS offers businesses a scalable, flexible, and cost-effective means to enhance communication and collaboration both internally and with customers. Leading suppliers in the UCaaS arena, such as 8x8, RingCentral, Vonage, NFON, and Gamma, provide state-of-the-art solutions tailored to meet the unique needs of businesses, ensuring seamless connectivity and improved productivity.

Empowering Housing with UCaaS: Revolutionising Communication and Collaboration

Unified Communications as a Service (UCaaS) has rapidly emerged as an essential tool for housing providers and local authorities. In an industry where timely communication, efficient collaboration, and streamlined operations are paramount, UCaaS offers a holistic solution. By integrating various communication channels into a single cloud-based platform, housing providers can ensure seamless interactions with tenants, contractors, and internal teams. The dynamic and often urgent nature of housing-related queries and issues demands a responsive and adaptable communication system, making UCaaS not just a luxury but a necessity in the modern housing sector.

Voice and Telephony:

Housing providers often require clear and consistent communication with various stakeholders – from tenants and contractors to local authorities. With UCaaS solutions backed by suppliers such as 8x8, RingCentral, Vonage, NFON, and Gamma, housing providers can benefit from high-quality voice services. Features such as voicemail-to-email and advanced call routing ensure no call is missed, streamlining communications with residents and partners.

Video Conferencing:

Especially in an era where remote interactions are more prevalent, housing providers can benefit from video conferencing to hold virtual property viewings, maintenance checks, or staff meetings. With HD video and audio capabilities, UCaaS ensures that property managers can interact with clarity, reducing the need for physical visits while maintaining strong relationships.

Instant Messaging & Presence:

Quick queries from tenants or staff can be easily addressed through real-time chat, reducing waiting times and enhancing service quality. The presence feature is particularly useful; housing staff can check the availability of their colleagues or even contractors before reaching out, ensuring efficient coordination.

Mobility:

Given the nature of their roles, many housing professionals are often on the move, visiting properties or meeting with stakeholders. With UCaaS mobile applications, they can stay connected, accessing important information and staying in touch, no matter where they are.

Team Collaboration:

Collaboration tools embedded within UCaaS platforms can revolutionise the way housing teams work together. Whether it's sharing documents related to property leases, whiteboarding renovation plans, or collaboratively editing reports, a unified platform streamlines these processes, enhancing teamwork and productivity.

Security and Compliance:

Housing data can be sensitive, containing personal details of tenants or financial information. UCaaS providers place a premium on security, offering end-to-end encryption, secure login methods, and adherence to data protection regulations. Housing providers can be confident that their communications and stored data remain secure and compliant.

Scalability:

As housing providers grow, their communication needs evolve. Whether they're adding new properties to their portfolio or expanding their team, UCaaS solutions easily scale to meet these changing demands, ensuring consistent and effective communication.

Unified Messaging:

For housing providers managing multiple channels of communication, unified messaging is a boon. Be it emails about tenant applications, voicemails regarding maintenance requests, or SMS notifications about community events, all these can be accessed and managed from one central platform, ensuring nothing falls through the cracks.

MS Teams Integration:

Recognising the widespread adoption of MS Teams in professional settings, many UCaaS solutions now offer seamless integration with this platform. This means housing providers using MS Teams can combine its capabilities with the broader range of UCaaS features, ensuring an integrated communication experience. Whether it's channeling calls through MS Teams or accessing UCaaS features within the Teams environment, integration enhances versatility and user experience for housing staff.

Social Telecoms: A Diverse Portfolio for Modern Communication Needs

In the rapidly evolving digital age, Social Telecoms stand out as a beacon for integrated communication solutions tailored for housing providers and local authorities. Recognising that no two housing providers and local authorities have the same needs, Social Telecoms offers a diversified portfolio of services sourced from the industry's leading operators. This ensures that housing providers and local authorities can select a service blend that aligns perfectly with their unique operational demands and tenant communication preferences.

Elevate Every Exchange in the Cloud

8x8 dominates the unified communications realm with a platform harmonising voice, video, and team messaging. Their cloud telephony pairs with standout video conferencing, making business interactions seamless. The integrated team chat ensures swift communication, while their mobile app keeps users connected anywhere. Enhanced by versatile integrations and stringent security, 8x8 is a top-tier choice for housing providers and local authorities seeking streamlined global communication.

Where Communication Meets Salesforce Mastery

Vonage stands out in the unified communications arena, masterfully merging voice, video, and messaging. Their cloud-based telephony is complemented by stellar video features, ensuring impeccable business communication. The platform's messaging element offers real-time engagement, while the mobile app facilitates connectivity on-the-go. Notably, Vonage's seamless integration with Salesforce sets it apart, making it a prime choice for businesses keen on synergising communication with customer relationship management.

Connecting the World, One Call at a Time.

RingCentral is a trailblazer in unified communications, offering a cohesive platform that blends voice, video, messaging, and collaboration. Their cloud-based telephony is complemented by top-tier voice services and an integrated HD video conferencing capability. RingCentral's team messaging solution stands out, allowing users to communicate, share files, and establish dedicated channels seamlessly. With a user-friendly mobile app, users are ensured consistent connectivity no matter their location.

Cloud-Powered Communications at its Peak

NFON carves a distinct path in the unified communications field, expertly weaving together voice, video, and instant messaging. Their cloud-centric approach to telephony is enriched by intuitive video capabilities, paving the way for elevated business interactions. Real-time messaging on the platform promises swift responses, and their adaptive mobile solution ensures unbroken connectivity, regardless of location. With a commitment to seamless integrations and fortified security, NFON positions itself as a top contender for businesses seeking a harmonised communication experience.

A MULTISUPPLIER APPROACH FOR HOUSING

Social housing providers and local authorities today face the challenge of providing residents with reliable and affordable telecom services. Fortunately, the partnership between Social Telecoms and a consortium of leading suppliers, including 8x8, NFON, RingCentral and Vonage, alongside the support of a framework agreement from Procurement for Housing, offers a unique solution.

This multisupplier approach offers numerous benefits to housing associations. Firstly, it ensures access to a diverse range of telecom services, tailored to the unique needs of each association. Housing providers and local authorities can select from a menu of options to provide residents with connectivity solutions that suit their preferences and budgets.

Secondly, collaboration with multiple suppliers fosters healthy competition, resulting in competitive pricing and improved service quality. This translates into cost savings for housing associations and enhanced value for residents.

Moreover, the framework agreement from Procurement for Housing streamlines the procurement process, reducing administrative burdens and ensuring compliance with regulations. It simplifies the acquisition of telecom services, enabling housing associations to focus more on their core mission of providing quality housing and services to residents.

In essence, Social Telecoms, in conjunction with leading suppliers and the support of Procurement for Housing, empowers housing providers and local authorities with a flexible, cost-effective, and efficient telecom solution that ultimately enhances resident satisfaction and operational efficiency.

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